Managed AI & Integration Support That Keeps Everything Running
Launching is only the beginning. We monitor, maintain, and improve your AI agents and integrations so they stay reliable as your tools, workflows, and customer needs evolve.
Overview
AI systems and integrations aren’t “set it and forget it.” Tools change, APIs update, your services evolve, and customers ask new questions. Managed support ensures your automation stays accurate, reliable, and aligned to your business.
BENT Enterprise provides ongoing monitoring, improvements, and operational support for AI agents and integrated workflows—so you can focus on running your business while your systems keep working behind the scenes.
Monitoring & Alerts
We monitor the health and performance of your automations so issues are detected early—before they turn into lost leads or broken workflows.
What we monitor
- Integration failures and error rates
- Webhook delivery and event throughput
- Retries and “stuck” jobs
- Lead capture volume and routing success
- Agent conversation drop-offs
- Unanswered/low-confidence questions
- Response time and latency
- Queue backlogs (tickets/tasks)
- API rate-limit events
- Credential/token failures
- System uptime and endpoint health
- Data quality checks (missing fields, duplicates)
What you get
- Alerts to the right person at the right time
- Clear logs so troubleshooting is fast
- Actionable summaries (not noisy reporting)
- Operational runbooks for common issues
Improvements & Optimization
We continuously improve performance, accuracy, and conversion rates based on real usage.
What we improve monthly
- Prompt tuning and response consistency
- Qualification questions and routing logic
- Fallback behavior and escalation rules
- Workflow speed and friction reduction
- Form fields and structured data capture
- De-duplication rules and match logic
- Message templates for SMS/email follow-ups
- New service scenarios and updated FAQs
- Exception handling for edge cases
- Conversion improvements (drop-off reduction)
Keep your automation improving—every month.
We’ll monitor performance and apply targeted improvements so your system stays sharp and reliable.
Knowledge Base Maintenance
If your AI answers questions from your approved documents, it needs updates when your services, policies, or offerings change. We keep your knowledge base accurate and aligned to your business.
Maintenance includes
- Adding and updating approved source documents
- Removing outdated or conflicting references
- Improving “answer quality” and clarity
- Ensuring safe “I don’t know” behavior when needed
- Testing common questions and edge cases
Best for
- Companies with evolving service offerings
- Teams that want consistent, approved answers
- Businesses onboarding new staff frequently
Security & Access Reviews
Managed support includes routine access and security checks—so keys, tokens, and permissions stay properly controlled.
Security review items
- API key/token rotation and safe storage
- Least-privilege permissions checks
- Account access audits (who has access and why)
- Webhook verification and request validation
- Logging and audit trail integrity
- Data minimization and retention rules
Best for
- Businesses handling sensitive customer data
- Teams that need clear accountability
- Organizations using multiple tools and integrations
Reporting & KPIs
We focus on metrics that actually reflect business outcomes—not vanity numbers.
Common KPIs
- Lead capture volume and qualification rate
- Speed-to-lead (response time)
- Appointment conversion rate
- Support resolution time (where applicable)
- Workflow completion rate
- Exception rate (how often a human is needed)
- Integration failure rate and recovery time
What you receive
- Monthly performance summary
- Action plan for improvements
- Visibility into failures and fixes
- Recommendations for next automations
Support Process & SLAs
When something breaks, you need a clear process—not guesswork.
How support works
- Intake: issue report or alert triggers a ticket
- Triage: priority assigned based on impact
- Fix: resolve root cause and restore workflow
- Prevent: add checks so it doesn’t repeat
- Document: update runbooks and notes
Optional plans (no pricing shown)
- Essential: monitoring + fixes + monthly tune-ups
- Growth: includes optimization sprints and reporting
- Priority: includes faster response and deeper improvements
FAQs
Why do we need managed support after launch?
Tools change, APIs update, and customer behavior shifts. Managed support keeps your automation accurate, reliable, and improving over time.
Do you only fix issues, or do you improve performance too?
Both. We monitor and fix issues, and we also run ongoing improvements like prompt tuning, routing refinement, and conversion optimization.
Can we add new workflows during managed support?
Yes. Many clients start with one core workflow and add additional automations over time.
Will we have visibility into what’s happening?
Yes. We implement logs, alerts, and summaries so you can see what’s working, what failed, and what was improved.
What if an integration breaks due to a vendor change?
We detect the issue through monitoring, troubleshoot quickly using logs, and apply the necessary updates to restore functionality.
Can you help with security and access control over time?
Yes. We can review permissions, handle key/token rotation practices, and keep access controlled and documented.
Is this only for Philadelphia-based businesses?
No, but we’re Philadelphia-based and build with local service businesses in mind.
Can you support systems you didn’t originally build?
Often yes. We start with an assessment to understand your stack, workflows, and current reliability gaps.
Do you provide SLA response times?
We can. Response targets depend on the plan and the criticality of the workflows you’re running.
How do we get started?
Book a strategy call. We’ll review your current system, identify risks, and propose a support plan that fits your goals.
Contact
If you want reliable automation that stays accurate over time, reach out.