We guarantee your full satisfaction or your money back. An administration fee of 3.5% of your original purchase price will be deducted from the amount refunded. The refund policy will not take effect in any of the following events:

How the money will be transferred:
If you have paid using your credit card, the money will be transferred back to your credit card account. It may take up to 6 business days for the money to appear in your account. If you have paid using a check or a money order, your refund will be sent to you by check.

1. If you purchased a "Special Package".
2. If you have already approved your logo design.
3. If work has already commenced on one of your samples and 3 or more logo design changes have been carried out at your request.
4. If you purchased an Ultimate package and we have already presented you 12 or more logo concepts.
5. If the party for which the logo was being designed closes, changes its name, or changes its field of business.
6. If the project was canceled for reasons unrelated to the logo designed by BENT Enterprise.
7. If you have not communicated with BENT Enterprise for more than 6 months following the submission of the logo design.
8. If other design companies were simultaneously hired to work on the same logo design project.

All the rights of the logo design and logo artwork BENT Enterprise has created and designed for specific client belong to the client for which it was designed. BENT Enterprise does not hold any rights to the logo design created for a client.

BENT Enterprise does not file a trademark application with respect to the logos designed for its client. The client is free to register as a trademark the logo design created for it by BENT Enterprise.

In the event that payment for any logo design is not made in accordance with the payment policies of BENT Enterprise, then all of client's rights in and to the logo design created for it, including any trademark property, will immediately revert back to BENT Enterprise

DEFINITIONS
“Goods” means any goods and/or services provided by the Company as ordered by the Client “ Company” means Sample Answers Ltd. incorporating Prime Prospects. “ Client” means the person, firm or company placing an order with the Company.

1) FORMATION OF CONTRACT
All Goods sold by the Company are sold subject to the Company’s standard terms and conditions (as detailed in the policy section) which form part of the Client’s contract with the Company. Terms and conditions on the Client’s order form or other similar document shall not be binding on the Company.

2) ORDERS
Orders will be deemed to have been placed when an email confirmation has been received from a responsible executive of the client company.

3) RIGHT TO SUB CONTRACT
Unless otherwise agreed the Company shall be entitled to sub-contract all or any part of the work.

4) RISK OF LOSS
The risk of loss or damage to the Goods shall pass to the Client upon delivery of the Goods.

5) PAYMENTS
5.1 New clients or other clients out of terms may be expected to pay in advance for their services.
5.2 All other invoices issued by the Company shall be paid by the Client within thirty (30) days of the date of invoice unless otherwise agreed in writing by the Company. In the event of late payment, the Company may charge interest on the amount outstanding before and after judgement at the rate of five (5) percent above the Base Rate of Barclays Bank plc in force from the due date until the date of payment.
5.3 If any amount of an invoice is disputed then the Client shall inform the Company of the grounds for such dispute within seven days of delivery of the goods and shall pay to the Company the value of the invoice less the disputed amount in accordance with these payment terms. Once settlement of the dispute has been agreed, any sum then outstanding shall also be payable in accordance with these payment terms.
5.4 The Company reserves the right to increase a quoted fee in the event that the client requests a variation to the work agreed.

6) CANCELLATION
In view of the nature of the service, any order – once confirmed by the Company – is not cancellable. Cancellation of the Order by the Client will only be accepted on condition that any costs, charges and expenses already incurred, including any charges that will be levied by a sub-contractor on account of their expenses, work or cancellation conditions will be reimbursed to the Company forthwith.

7) DELIVERY
7.1 The majority of services as supplied by the company are despatched electronically by email and shall be deemed as having been delivered when the email has been opened by the client.
7.2 The Company reserves the right to substitute conventional delivery methods without notice or penalty should electronic despatch prove inconvenient; in which case delivery by the Company will be deemed to have taken place when the materials are handed to the custody of the Client at his premises or to a deputed messenger or courier when posted. The Company will be entitled to charge the Client for any expenses of delivery other than normal postage charges.

8) FORCE MAJEURE
The Company will not be liable to the Client for any loss or damage suffered by the Client as a direct result of the Company, its sub-contractors or the list-owner from whom the sample or other service or material is derived being unable to perform the Contract in the way agreed by reason of cause beyond its control including Act of God, accident, war, riot, lockout, strike, flood, fire, power failure, breakdown of plant or machinery, delay in transit, postal delay, or any other unexpected or exceptional cause or circumstance.